Store Policy
Welcome to High Trends Hub! We’re committed to providing a smooth shopping experience and high-quality products for you and your little ones. Please review our store policies below.
1. Shipping Policy
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Processing Time: Orders are processed within 1–2 business days.
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Shipping Time: Standard shipping takes 5–6 business days depending on your location.
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Shipping Costs: Calculated at checkout based on location and order weight.
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Tracking: You will receive a tracking number once your order has been shipped.
2. Return & Exchange Policy
We want you to love your purchase! If you're not satisfied, please see our return guidelines:
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Returns: Accepted within 7 days of delivery.
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Eligibility: Items must be unused, unwashed, and in original condition with tags.
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Non-Returnable Items: Customized/personalized items and digital downloads.
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Process: To initiate a return, please contact us at hightrendshub@gmail.com with your order number.
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Return Shipping: The customer is responsible for return shipping unless the item is defective or incorrect.
3. Refund Policy
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Once we receive your return, we will inspect it and notify you via email.
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Approved refunds will be processed within 3–5 business days to your original payment method.
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Late or missing refunds? Please check your bank first, then contact your payment provider. If issues persist, email us.
4. Cancellation Policy
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Orders can be canceled within 2 hours of placement. After this window, your order may have already been processed or shipped.
5. Damaged or Defective Items
If you receive a damaged or defective item:
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Email us within 3 days of delivery with photos of the issue.
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We’ll send a replacement or issue a refund as per your preference.
6. Custom Orders
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We accept custom requests for clothing and wall art.
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Custom orders are non-returnable unless defective.
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Please double-check spelling and details before submitting personalized orders.
7. Contact Us
For any questions or concerns, feel free to reach out to us: